Bates: Online shopping has downside for local businesses
A CNN commentator recently led a discussion regarding the new direction consumers are taking in shopping. Apparently, a growing trend finds purchasers visiting local retailers, such as a woman venturing into a ladies fashion shop, to find a perfect outfit. This is good, but the lady has no intention of buying. She is secretly doing research for an outfit she intends to buy online. She utilizes store time and staff to gather information regarding designer, fit and style, then leaves the brick-and-mortar store to find an online retailer who will sell it cheaper.