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Family feud sparks revolt at grocery store chain

Published: Friday, July 25, 2014 11:44 p.m. CDT • Updated: Saturday, July 26, 2014 9:03 a.m. CDT

WEST BRIDGEWATER, Mass. – It’s been called a David vs. Goliath story, a “Tale of Two Arthurs” and even the “ultimate Greek tragedy,” but the characters in this drama are not Biblical or literary figures. They’re grocery store owners.

A workers’ revolt at the Market Basket supermarket chain has led to empty shelves, angry customers and support for a boycott from more than 100 state legislators and mayors.

Industry analysts say worker revolts at non-union companies are rare, but what’s happening at Market Basket is particularly unusual because the workers are not asking for higher pay or better benefits. They are demanding the reinstatement of beloved former CEO Arthur T. Demoulas, who workers credit with keeping prices low, treating employees well and guiding the company’s success.

The New England grocery store chain is embroiled in a family feud featuring two cousins who have been at odds for decades.

While earlier squabbles between Arthur T. Demoulas and Arthur S. Demoulas were fought in courtrooms, this dispute has spilled into the stores.

For the past week, warehouse workers have refused to make deliveries to Market Basket stores, leaving fruit, vegetable, seafood and meat shelves empty. Workers have held huge protest rallies and organized boycott petitions through social media, attracting thousands of supporters.

Customers are defecting to other grocery stores. In some cases, customers have taped receipts from competitors to Market Basket windows.

“We are going to go somewhere else from now on,” said Soraya DeBarros, as she walked through a depleted produce department at the Market Basket in West Bridgewater this week. “I’m sad about it because of course I want to keep the low prices, but I want to support the workers.”

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